Returns and Replacements
Our refund and return policy is in line with the ‘Consumer Rights & Guarantees‘ as set out by the Australia Competition & Consumer Commission.
You may seek a refund for goods purchased from us if the product is faulty through no fault of your own, or if it does not match our product description. However, the goods must be returned within a reasonable period and you will be required to provide your receipt as proof of purchase, and item returned in the original packaging. You may also be asked to demonstrate that the problem with the goods was not your fault.
If you prefer an alternative to a refund we can arrange for goods to be exchanged or repaired.
Please choose carefully as you are not entitled to a refund if you simply change your mind.
When a refund is requested with online orders paid via PayPal where orders are canceled because of shipping costs, the PayPal processing fee will be deducted from the refund amount.
Specials and Promotional Offers
Any product specials or promotional offers will be displayed in store and/or online.
We do not offer bulk buy, multi buy or get one free discounts unless it is part of a product promotion and as such sales and promotional material will be displayed in store and/or online.